The best discounts this week
Every week you can find the best discounts here.
VOZOL STAR 40000PUFFS
VOZOL RAVE 40000PUFFS
ELFBAR COMBO PRO 30000PUFFS
ELFBAR LEC KING 30000 PUFFS
FAQ
SHOPPING INFORMATION
What's the shipping policy?
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
- USA – UPS Express (except Alaska and Hawaii)
- UK – Local DPD Express
- Europe –
Free shipping to the EU region 🇪🇺, shipped from warehouses in Germany and Belgium.
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
- UAE (Dubai only)
- South Africa
- Vietnam
- West Malaysia（expcet Kalimantan Island）
Shipping Times for Specific Countries:
| COUNTRY | SHIPPING METHOD | SHIPPING TIME |
|---|---|---|
| USA | Local UPS Ground | 10-15 Days |
| UK | Local DPD Express | 7-12 Days |
| Germany | UPS/DPD/DHL Germany | 1-3 Days |
| France | UPS/DPD/DHL Germany | 1-3 Days |
| Belgium | UPS/DPD/DHL Germany | 1-3Days |
| Luxembourg | UPS/DPD/DHL Germany | 1-3 Days |
| Netherlands | UPS/DPD/DHL Germany | 1-3 Days |
| Czech Republic | UPS/DPD/DHL Germany | 1-3 Days |
| Poland | UPS/DPD/DHL Germany | 1-3 Days |
| Croatia | UPS/DPD/DHL Germany | 1-3 Days |
| Slovakia | UPS/DPD/DHL Germany | 1-3 Days |
| Slovenia | UPS/DPD/DHL Germany | 1-3 Days |
| Finland | UPS/DPD/DHL Germany | 1-3 Days |
| Denmark | UPS/DPD/DHL Germany | 1-3 Days |
| Sweden | UPS/DPD/DHL Germany | 1-3 Days |
| Austria | UPS/DPD/DHL Germany | 1-3 Days |
| Italy | UPS/DPD/DHL Germany | 1-3 Days |
| Hungary | UPS/DPD/DHL Germany | 1-3 Days |
| Lithuania | UPS/DPD/DHL Germany | 1-3 Days |
| Estonia | UPS/DPD/DHL Germany | 1-3 Days |
| Latvia | UPS/DPD/DHL Germany | 1-3 Days |
| Greece | UPS/DPD/DHL Germany | 1-3 Days |
| Ireland | UPS/DPD/DHL Germany | 1-3 Days |
| Portugal | UPS/DPD/DHL Germany | 1-3 Days |
| Spain | UPS/DPD/DHL Germany | 1-3 Days |
| UAE (Dubai) | Dubai dedicated line | 12-18 Days |
| South Africa | South Africa dedicated line | 15-25 Days |
| Vietnam | Vietnam dedicated line | 3-5 Days |
| West Malaysia | Malaysia dedicated line | 4-8 Days |
Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too. (if any)
How are shipping costs calculated?
All items are shipped free of charge; you only need to provide the correct delivery address.
What should I do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
How can I track my order?
You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.
Do I need to pay customs duties?
Not required for now, except in Canada and Denmark.
What is the estimated shipping time?
Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.
Payment
No, we do not have cash on delivery. You must pay online when ordering.
Yes, do you have a code or voucher? Enter the code on the checkout page for a discount.
We provide secure payments. We use encryption and comply with PCI standards.
Yes, immediately after successful payment you will receive an email with order confirmation.
Please contact our customer service team. Please provide your order details. We will help according to our refund policy.
Log in to your account. Go to “My Account.” In order history you will see all payments and status of your orders.
Security
Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.
Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.
If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.
Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.
Returns
You have 15 days to return something. Count from the day you received the package.
For return, the item must be exactly as when received. Not worn/used. Labels must still be attached. Original packaging must also be present. Proof of purchase (receipt) is required.
Send mail to caidangdang36@gmail.com to start return process. If t approves, we will send return label + instructions for mailing. Packages just returned without appointment will be ignored.